

Lily R FitDance Policies and Procedures
Customer Service
Mission & Values
At Lily R FitDance LLC., our mission is to offer an exceptional dance and fitness experience, where every student feels valued and supported. We are committed to creating an inclusive and respectful environment, where the passion for dance and fitness is lived in every class. Our values include respect, integrity, dedication, and excellence.
Customer Care Approach
Our customer care approach is rooted in listening and understanding the needs of our students and their families. We believe that open and transparent communication is key to maintaining long-lasting and fulfilling relationships. We strive to respond to all inquiries and concerns in a timely and effective manner.
Contact Channels
For any questions, comments or concerns, you can contact us through the following channels:
Email: lilyr@lilyrfitdance.com
Contact Form: Available on our website www.lilyrfitdance.com/contacto
Hours of Operation
Our customer service team is available to assist you during the following hours:
Monday to Friday: 9:00 AM - 6:00 PM
Weekend: 10:00 AM - 2:00 PM
Response Policy
We are committed to responding to all inquiries within 24 business hours. In the case of complex inquiries that require more time, we will inform the customer about the status of their request and the estimated response time.
Customer Satisfaction Policy
At Lily R FitDance LLC., customer satisfaction is our priority. If for any reason you are not satisfied with our services, we invite you to contact us to find a suitable solution. We are committed to continually improving our services based on feedback from our students and their families.
Privacy and Security
At Lily R FitDance LLC., we value the trust that our students and their families place in us. As such, we are committed to protecting and respecting the privacy of all of our users. This policy describes how we collect, use, and protect the personal information you provide to us through our website.
Information We Collect
We collect personal information that you voluntarily provide to us when you register for our classes, request information, or otherwise interact with our website. This information may include, but is not limited to:
Full name
Email address
Phone number
Payment information (in the case of online registrations or purchases)
Date of birth
Use of Information
The information collected is used for the following purposes:
Process registrations and payments
Communicate with students and their families about classes, events, and promotions
Improve our services and personalize the user experience
Send relevant newsletters and updates
Protection of Information
We implement appropriate security measures to protect personal information from unauthorized access, alteration, disclosure, or destruction. We use encryption technologies and secure servers to safeguard sensitive information.
Information Sharing
We do not sell, rent, or trade personal information with third parties. We may share information with service providers who help us operate our website and conduct our business, always under strict confidentiality and security obligations.
User Rights
Users have the right to access, correct, and delete their personal information. If you wish to exercise these rights, you can contact us through the following channels:
Email: lilyr@lilyrfitdance.com
Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve user experience, analyze site traffic, and personalize content. Users can configure their browser to reject cookies, although this may affect the functioning of the site.
Privacy Policy Changes
We reserve the right to update this privacy policy at any time. Any changes will be posted on this page and notified to users through the contact channels provided.
Contact
If you have any questions or concerns about our privacy and security policy, please contact us at:
Email: lilyr@lilyrfitdance.com
We appreciate your trust and are committed to protecting your privacy.
Accepted Payment Methods
At Lily R FitDance LLC., we offer a variety of secure and convenient payment methods to make your shopping easier. Below are the payment methods available on our website:
- Credit/Debit Cards
- PAYPAL
- CashApp
- Venmo
Payment Security Policy
At Lily R FitDance LLC., the security of your information is our priority. We use advanced security technologies to protect your personal and financial data throughout the payment process. In addition, all payments made through our website are subject to verification to prevent fraud.
Payment Confirmation
Once your payment has been successfully processed, you will receive an email confirmation with the details of your purchase. If you have any questions or problems with your payment, please do not hesitate to contact us.
Contact for Payment Assistance
If you need assistance with the payment process or have any queries related to payment methods, you can contact our customer service team:
Email: lilyr@lilyrfitdance.com
We are here to help you and make sure that your shopping experience is safe and hassle-free.